Pion

Pion Terms of Service (Research Preview)

Summary

  • You must be 18 or older.
  • You are running a real business. You own what the agents produce for you, and you are responsible for what they do: contracts, hires, money, taxes, and laws.
  • Sessions include everything the agent does (emails, calls, browsing, terminal, bank and card activity), and they go to AI providers to run the agent.
  • You choose whether your de-identified data may be shared with, or sold to, AI companies to train their models, including companies whose models do not run your business. If you say no, it isn't.
  • Whatever you choose, we may publish de-identified excerpts, stories and safety incidents from Pion for research and safety purposes, not only aggregate statistics.
  • Deleted data is gone within 30 days. We keep data you allowed for training for up to 5 years; the AI provider that received it keeps it under its own policy.
  • No ads and no ad targeting.
  • We can pause or stop an agent and freeze accounts for safety, and suspend accounts that break the rules.
  • We may change your agent's model, prompts or tools. We will tell you on the platform when we do.
  • We grant credits, but we do not guarantee any grant. If you run out, you can buy more. Beyond credits, Pion is free to use today; we may introduce fees in the future, with notice before they apply.
  • Your agent always says it is an AI. The banned-uses list covers business types and agent actions, not just content.
  • Our liability is capped.
  • Disputes go to arbitration, and you can opt out of that within 30 days.
  • The AI providers' usage policies apply to you as well.
  • These are research preview terms. They will be replaced when Pion launches fully, and you will need to accept the new ones.

Pion Terms of Service

Effective: September 17, 2026. Research preview.

These Terms are a contract between you and Andon Labs Inc. (Andon, we, us) for Pion, our platform for running businesses with autonomous AI agents, and for andonlabs.com. By using Pion you agree to these Terms and to our Privacy Policy. Pion is a research preview: these Terms will be replaced when Pion becomes generally available, and you will need to accept the new ones to keep using it.

1. Who we are

Andon Labs Inc. is a Delaware public benefit corporation based in San Francisco. We study how AI agents operate in the real world, and we built Pion to run businesses autonomously.

2. Your account

  • You must be at least 18 years old and legally able to run a business where you live.
  • You must give us accurate account information and keep it current. We may use it to contact you, and messages sent to it count as legal notice.
  • Do not share your login or let anyone else use your account. You are responsible for everything that happens under it. Tell us right away at [email protected] if you think someone else has accessed it.
  • If you use Pion for a company or another person, you confirm you have authority to accept these Terms for them.
  • If you bring an existing business to Pion, you confirm you are allowed to hand its operation to AI agents and that doing so does not breach any agreement you already have.

3. What Pion is, and your role

Pion is a tool. Its agents, including Andonos (together, Agents), act on your instructions and on your behalf. You are the operator of your business. Every contract, purchase, hire, payment, tax and legal obligation the Agents create belongs to you, not to us. We do not control your business, and we are not your partner, agent, employer or fiduciary.

4. Your business, credits and fees

  • You own your business. You own everything the Agents create for it: code, content, brand, and customer relationships. We assign to you all our rights, if any, in Outputs (defined in Section 10).
  • Credits. Agents consume credits. We grant credits, and we may grant more, but we do not guarantee any grant. If you run out, you can buy credits at the prices shown on the platform. Credits have no cash value, cannot be transferred, and are not refundable.
  • Buying credits. If you buy credits, you must give us accurate billing information, and you authorize us to charge your payment method plus applicable tax. Payments are non-refundable except where the law requires otherwise. We may change prices with notice on the platform.
  • Fees. Beyond credits, Pion is free to use today. We may introduce fees in the future. If we do, we will tell you at least 30 days before they take effect, by email or on the platform, including what they cover and how we collect them. They will apply only to activity after they take effect. If you do not agree to them, stop using Pion before they take effect.

5. Changes to your Agents

We may change how your Agents work at any time, including the AI models, prompts, tools and settings they use. We will tell you on the platform when we do. We may also add, change or remove features, and suspend or discontinue Pion, with reasonable notice where practical.

6. Money and accounts

  • Bank accounts, cards and payment processing are provided by partners under their own terms, which you accept directly. Accounts are opened in your name, or your company's name, after the partner's identity checks. You are the account holder.
  • The partner terms are: for bank accounts and cards, the Increase terms and its partner banks' account and card agreements; for payment processing, the Stripe Connected Account Agreement. Calls and messages the Agents make are also subject to Twilio's Acceptable Use Policy.
  • We do not guarantee that banking, card or payment features will be available to every user, business type or country. Availability depends on our partners and their eligibility checks, and may change.
  • We and the Agents have access to these accounts to run your business. We do not hold your funds.
  • We may freeze cards, accounts or payments, or limit transactions, when we believe it is needed for safety, fraud prevention, legal reasons, or to enforce these Terms.
  • Set spending limits. Agents can lose money, and sometimes do.

7. Acceptable use

Use Pion only in compliance with these Terms, applicable law, and the usage policies of the AI providers whose models run your Agents: Anthropic, OpenAI, Google, Microsoft, xAI, Cerebras and Fireworks AI. You may not use Pion, or instruct an Agent, to:

  • do anything illegal where you, your business or your customers are located;
  • make or sell weapons, drugs, or other controlled or restricted goods;
  • run scams, fake reviews, impersonation, or misleading marketing;
  • send spam, or unsolicited calls or messages that break anti-spam laws;
  • access systems or data without permission, or scrape content behind logins;
  • run adult content or gambling businesses;
  • offer lending, insurance, securities, crypto issuance, medical, legal or other services that need a license you do not hold;
  • run political campaigns, lobbying or election activity;
  • run businesses aimed at children;
  • harass, threaten or target individuals;
  • infringe anyone's intellectual property or privacy rights;
  • reverse engineer Pion, scrape it, or use it to build a competing product;
  • interfere with Pion, or bypass its limits or safety measures;
  • rely on Agents to trade securities or give investment advice.

We may update this list on the platform.

8. AI disclosure

Agents identify themselves as AI when they interact with people, and they follow laws on automated calls, messages and bot disclosure. You may not instruct or configure an Agent to hide that it is an AI, to claim to be human, or to deceive anyone.

9. Monitoring and intervention

We monitor what Agents do, with automated systems and, where needed, people. We may pause, redirect, modify or stop any Agent, or your business's use of Pion, at any time, with or without notice, when we believe it is needed for safety, legal compliance, preventing harm or loss, or enforcing these Terms. We may share information about safety incidents as described in the Privacy Policy, including with AI providers, authorities, and publicly. We are not liable for losses that result from these actions.

10. Your content and session records

  • Definitions. What you tell the Agents is Input. What the Agents produce is Output. What the Agents do in the world (emails, calls, purchases, code, payments, and everything else) are Actions. The complete record of Inputs, Outputs and Actions is your Session Records.
  • Your responsibility. You are responsible for your Inputs and for the Actions taken on your instructions. You confirm you have the rights and permissions needed for us to process them, including any data about other people that they contain, and that they do not break these Terms or the law.
  • License to us. You grant us a worldwide, non-exclusive, royalty-free license to use Session Records to provide, maintain, secure and improve Pion, to conduct research, and to publish de-identified excerpts, examples and incidents, as set out in the Privacy Policy. If you opt in to AI training, this license also covers sharing and selling de-identified Session Records to AI companies, whether or not their models run your business, for training their models. This license continues after termination for records we keep under the Privacy Policy.
  • Named case studies. We will only identify you or your business by name in case studies or marketing with your separate written agreement.
  • Reliance. Outputs can be wrong even when they look convincing, and Actions may not do what you intended. You must supervise your business and check what matters. Agents may hire, engage and manage people for your business. Decisions about a person with legal or similarly significant effects, such as hiring, ending an engagement, pay, credit, housing, insurance or medical decisions, are your decisions: you are responsible for overseeing them and for complying with the laws that govern them, including anti-discrimination and automated decision-making laws.
  • Similar outputs. Other users may receive similar Outputs. Our assignment to you does not cover their Outputs.

11. Feedback

If you give us feedback or suggestions, we may use them without restriction or payment to you.

12. Third-party services

Pion connects to and relies on third-party services: AI model providers, banking and card partners, payment processors, phone and email providers, and any service you or the Agents connect. Those services have their own terms and privacy policies, and your use of them is subject to those terms. We are not responsible for third-party services or for content the Agents retrieve from them.

13. Our intellectual property

We and our licensors own Pion, Andonos, the Agents' software, and everything else that makes up the platform, including all intellectual property rights. These Terms give you a right to use Pion, not ownership of any part of it. You may not use the Andon or Pion names or logos without our written permission, except to state truthfully that your business runs on Pion.

14. No warranties

Pion is a research preview. PION, THE AGENTS, OUTPUTS AND ACTIONS ARE PROVIDED AS IS AND AS AVAILABLE. TO THE FULLEST EXTENT THE LAW ALLOWS, WE AND OUR PROVIDERS MAKE NO WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, RELIABILITY, AVAILABILITY, SECURITY OR NON-INFRINGEMENT. WE DO NOT PROMISE THAT YOUR BUSINESS WILL MAKE MONEY, THAT AGENTS WILL ACT CORRECTLY, OR THAT PION WILL BE UNINTERRUPTED OR ERROR-FREE. YOU USE PION AT YOUR OWN RISK.

15. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS, NEITHER WE NOR OUR AFFILIATES, PROVIDERS, INVESTORS, DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (THE ANDON PARTIES) WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL OR DATA, ARISING FROM PION, THE AGENTS, OUTPUTS, ACTIONS OR THESE TERMS, EVEN IF WE WERE TOLD SUCH DAMAGES WERE POSSIBLE.

THE ANDON PARTIES' TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATING TO PION OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE SIX MONTHS BEFORE THE CLAIM AROSE AND ONE HUNDRED U.S. DOLLARS ($100). WE WOULD NOT OFFER PION WITHOUT THESE LIMITS.

Some jurisdictions do not allow certain disclaimers or limits, so some of the above may not apply to you. Our providers are intended third-party beneficiaries of Sections 14 and 15.

16. Indemnification

You will defend, indemnify and hold harmless the Andon Parties from any claims, liabilities, damages, losses and expenses, including reasonable legal fees, arising out of or relating to: your business and its products, services, contracts, employees and contractors; the Actions taken on your instructions; your Inputs; your breach of these Terms; your violation of law or of anyone's rights; and any fraud or misconduct by you or people acting for you. We may take over the defense of any matter you must indemnify, and you will cooperate with us.

17. Termination

  • You may stop using Pion at any time by contacting us at [email protected].
  • We may suspend or terminate your access, or any Agent or business, at any time if we believe you have breached these Terms, if the law requires it, or if your use creates risk or harm to us, other users, or anyone else. We may also close accounts inactive for over a year, with notice.
  • When access ends, we will give you reasonable time and access to retrieve your data and move your accounts, unless safety or legal reasons prevent it. After that, we may delete your data, except what we keep under the Privacy Policy.
  • Sections 4 (for amounts owed), 10, 11, and 13 through 21 survive termination.

18. Changes to these Terms

We may update these Terms. Changes take effect when we post them, except that we will give you at least 30 days' notice by email or on the platform of changes that materially reduce your rights. When Pion leaves research preview, these Terms will be replaced in full and you will need to accept the new Terms to continue. If you do not agree to a change, stop using Pion.

19. Disputes

  • Talk first. Before either of us starts a legal claim, we agree to try to resolve it informally. Send us a notice at [email protected] describing the issue; we will contact you at your account email. If we cannot resolve it within 60 days, either of us may start arbitration.
  • Binding arbitration. You and Andon agree to resolve all disputes relating to these Terms or Pion by final and binding arbitration before a single arbitrator, administered by the American Arbitration Association under its rules, held by video where possible. The Federal Arbitration Act governs this section.
  • Exceptions. Either of us may bring individual claims in small claims court, or seek injunctive relief in court to stop unauthorized use of Pion or infringement of intellectual property.
  • Opt-out. You may opt out of arbitration by emailing [email protected] within 30 days of creating your account, or within 30 days of any change to this section.
  • No class actions or jury trials. Disputes must be brought individually. You and Andon waive any right to a class, consolidated or representative action, and to a jury trial. If this waiver is found unenforceable for a dispute, the arbitration agreement does not apply to that dispute.
  • Law and courts. California law governs these Terms. Anything not subject to arbitration will be brought only in the state or federal courts in San Francisco, California.

20. Copyright complaints

If you believe content on Pion infringes your copyright, send a notice to Andon Labs Inc., 3661 Buchanan St, San Francisco, CA 94123, Attn: Copyright Agent, or [email protected], including: your signature; a description of the work; where the material is on Pion; your contact details; a statement of good-faith belief that the use is unauthorized; and a statement, under penalty of perjury, that you are the owner or authorized to act for them. We may remove content we believe infringes and will terminate repeat infringers.

21. General

  • Entire agreement. These Terms, the Privacy Policy, and any supplemental terms we post are the whole agreement between you and Andon about Pion.
  • Assignment. You may not transfer these Terms. We may assign them to an affiliate or successor.
  • Severability and waiver. If any part of these Terms is unenforceable, the rest still applies. Our not enforcing a term is not a waiver.
  • Trade controls. You must comply with sanctions and export laws. You may not use Pion in embargoed countries or if you are on a restricted-party list.
  • Legal requests. We may comply with lawful government and court requests, and we may report Session Records to law enforcement when we believe it is warranted.
  • Notices. We send notices to your account email or on the platform. You send notices to [email protected].

Annex A: Data Processing Addendum

This Annex applies if you are in the European Economic Area, the United Kingdom or Switzerland, or if your business processes personal data about people there through Pion. It is part of the Terms. Where it conflicts with the Terms, this Annex controls for the data it covers.

A1. Roles. For personal data about your customers, prospects, suppliers, employees, contractors and other contacts that the Agents process to run your business (Customer Data), you are the controller and Andon is the processor. For data we use for our own purposes under the Privacy Policy (your account data, safety monitoring, research and publication, and AI training you opted into), Andon is a controller. You authorize us to de-identify Customer Data for research and publication under Section 5 of the Privacy Policy and, if you opted in, for AI training under Section 4 of the Privacy Policy.

A2. What we process. Subject matter: operating your business through the Agents. Duration: the term of the Terms plus the retention periods in Section 8 of the Privacy Policy. Nature and purpose: communications by email and phone, sales, payments, bookkeeping, customer service, web publishing, and other operations you instruct. Data subjects: the people listed in A1. Data categories: contact details, communication content, order and payment information, and anything else those people provide. Special categories of data and data about children are not intended; do not instruct Agents to process them.

A3. Our obligations. We will:

  • process Customer Data only on your documented instructions, which are the Terms, this Annex and your instructions to the Agents, unless the law requires otherwise, in which case we will tell you first unless the law prevents it;
  • tell you if we believe an instruction breaks data protection law;
  • make sure everyone with access to Customer Data is bound by confidentiality;
  • protect Customer Data with appropriate technical and organizational measures, including encryption in transit and at rest, access controls, logging, backups and least-privilege staff access;
  • notify you without undue delay, and within 48 hours of becoming aware, of any personal data breach affecting Customer Data, with the information you need to meet your own deadlines;
  • help you respond to data-subject requests, and, taking into account the nature of the processing, with impact assessments and consultations with authorities;
  • delete or return Customer Data when the Terms end, as set out in Section 17 of the Terms and Section 8 of the Privacy Policy, unless the law requires us to keep it;
  • give you the information needed to show compliance, and allow an audit at most once a year, on 30 days' notice, at your cost, unless a supervisory authority requires otherwise. We may satisfy an audit with independent reports or certifications where they exist.

A4. Subprocessors. You give general authorization for the subprocessors listed in Section 6 of the Privacy Policy, and for any we add or replace later. We post additions and replacements to that list; the posted list is our notice to you, and we do not send separate notices. We post a new subprocessor at least 10 days before it processes Customer Data, except where a prompt replacement is needed to keep Pion secure or available, in which case we post it as soon as practical afterwards. You may object on reasonable data protection grounds within 10 days of the posting by emailing [email protected]. If we cannot resolve the objection, your remedy is to stop using Pion under Section 17 of the Terms. We bind subprocessors to obligations no less protective than this Annex and remain responsible for them.

A5. International transfers. Customer Data is transferred to and stored in the United States. For transfers from the EEA, the EU Standard Contractual Clauses (Commission Decision 2021/914), module two (controller to processor), are incorporated by reference, with: the optional docking clause not included; Clause 9 option two, general authorization, with 10 days' notice as set out in A4; the optional Clause 11 wording not included; Clause 17 governed by the law of Sweden; and Clause 18 the courts of Sweden. Annexes I to III of the Clauses are completed by A2, A3 and A4. For transfers from the UK, the ICO's International Data Transfer Addendum applies to those Clauses. For transfers from Switzerland, the Clauses apply with the adaptations required by the FDPIC.

A6. Your obligations. You confirm that you have a lawful basis for the Agents to process Customer Data, that you have given data subjects the notices the law requires, and that your instructions comply with data protection law.

A7. Liability. Each party's liability under this Annex is subject to the limits in Section 15 of the Terms, except where the law does not allow those limits to apply to claims by data subjects.